Employee Assistance Program

What is the United Healthcare Employee Assistance Plan (EAP)?

The EAP is a benefit available to benefit-eligible employees and their family members to confidential professional support available 24 hours a day, 365 days a year.

Why use the EAP?

We all experience ups and downs in life.  It’s impossible to avoid the many stresses, conflicts, and challenges that occur in modern life.  Often we resolve these situations on our own or with the help of family and friends.  Sometimes, however, it helps to talk to an experienced counselor.

What kinds of problems can the EAP help with?

Just about any kind of concern imaginable can be brought to the EAP.  They range from simple to complex situations and fall mainly into the following categories:

• Stress, Anxiety and Depression
• Marital and Divorce
• Family and Parenting Problems
• Alcohol and Other Drug Dependencies
• Budget and Debt Problems
• Bereavement and Other Losses
• Change in the Workplace
• Child and Eldercare Needs
• Legal Matters

What’s the EAP counseling like?

The EAP counselor provides short-term counseling to help you sort things out and get to the heart of the problem.  It is a solution-focused, problem-solving approach to develop a strategy to resolve the situation.  If ongoing or specialized services are needed, the counselor will refer you to several resources that have been screened and evaluated.  In many cases we have received feedback from other employees about these resources.  The counselor will follow up with you to ensure you’re satisfied and making progress.

When should you use the EAP?

Whenever you feel the need to talk to someone, who is objective, experienced, and non-judgmental.  We suggest the earlier the better.  Waiting or ignoring a problem usually makes things worse.

How do I get started?

Visit the Live and Work Well website.