Elizabeth M. Squadron serves as Vice President for Program and Business Development. Squadron’s leadership role is part of a significant gift from Martin and Michele Cohen to plan, implement, and evaluate initiatives that will generate income, enhance visibility, expand utilization of the four campuses, and reimagine facilities to best support the College-Institute’s core mission.
Squadron comes to HUC-JIR after serving as Director of the New York City Mayor’s Office of Operations. Appointed by Mayor Michael R. Bloomberg, she was charged with enhancing agency performance for 44 City agencies through active performance and project management.
Squadron spearheaded citywide policies and programs, including the planning of a vehicle fleet efficiency program that will result in $300 million in savings over four years, and launched the City’s Datashare program, linking 14 city agencies through 146 data exchanges. She planned and helped implement technology programs to enhance City services, including the roll-out of the new “e-hire” system to on-board thousands of new hires. Squadron oversaw the 311 Customer Service Center, which responds to approximately 20 million contacts per year, and enhanced efficiency while expanding customer contact options to web, text, and smart phone apps.
Prior to heading the Office of Operations, she served as Director of Agency Services, where she functioned as Deputy Director of the Office of Operations and delivered an efficiency report to Mayor Bloomberg, which researched and analyzed potential for $500 million in cost savings in five key operational areas. In her previous position, as Director of Customer Service, she developed the first “secret shopper” program of 300 service centers and implemented a Language Access strategy for New York City to ensure equal access to services to New Yorkers with limited English proficiency.
Prior to the Mayor’s Office, Squadron served as Chief of Staff to the New York City Department of Transportation, managing the Customer Service Division and generating key initiatives and strategic plans.
Squadron received the Master of Science in Social Policy and Planning from the London School of Economics and Political Science and the Bachelor of Arts, magna cum laude, in Urban Studies from the University of Pennsylvania.