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Frequently Asked Questions
We value your time and take pride in providing friendly and almost always available technical support. If you are having any difficulty, please do not hesitate to contact us, and we will try to respond as quickly as possible. However, you may find even more immediate help by reviewing our extensive FAQ – Frequently Asked Questions – below. They really do come from our Alumni and often will give you an answer for your particular question.
If you need immediate answers to your questions, or, it is outside our office hours, you might be able to find answers in our FAQ below.
Login and Registration FAQ
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Courses are open to all alumni of Hebrew Union College-Jewish Institute of Religion regardless of program or campus attended. Non-HUC Alumni who are members of our sister organizations (e.g., CCAR, ACC, NATE, JCPSC), as well as Jewish Professionals not affiliated with HUC-JIR or the Reform movement (but who are interested in studying with us) should contact the Director of Alumni Affairs to discuss participation in our courses.
In order to setup your account, our registration system checks a report from our Alumni database. It is possible that the database has some incorrect information or the report is not up-to-date. In those cases your registration will be placed temporarily “on-hold” and you will be contacted by our Alumni office, usually within two business days, to verify your alumni and dues information. We apologize for the inconvenience.
In the top right corner of the screen are Login or Register links. Click “register” to setup your account and click “login” to sign in. Once you register, your email address is your username and your password will be something that you choose carefully and are sure you’ll remember.
Click the red login link at the top-right of the page. Once on the Login page, you will find a tool to email yourself your password. Click here to use this tool. If you are still unable to login, please contact us at desupport@huc.edu. Please do not create a new account or re-register as you will not be able to access your previously purchased courses (and it creates more work for us to combine the accounts later)!
Login and then go to My Profile. From there, you can change your password, update all of your information (including your email), and view receipts of the courses you have purchased.
This information is optional and it is only used to provide technical support when requested. Sometimes it helps save a lot of back and forth emails. We will not use it for any other purpose or share it with anyone.
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By clicking the "Complete Online Catalog" in the left-navigation bar, you can view all available courses: packages, webinars and podcasts. Next to each item there is an "Add to Cart" button. When you click this button, you will be redirected to your shopping cart. Our system is very smart and prevents you from adding courses to your cart that you have previously purchased.
Each item in your cart has a "click here to remove" link to the right. When you click the link, the page will refresh with the remaining items (if there are any) still in your cart.
To get to your cart at any time, click the  icon in the top-right section of any main page.
Course and program prices vary but you will always find them listed on one of the related description pages and will certainly see them before you check out. Archive courses are generally only $50.00 and there are special discounts on all courses and programs for NAORRR Members, first-year Alumni of HUC-JIR, HUC-JIR students and faculty. The discounts are automatically calculated when you are ready to checkout.
Webinars and podcasts are usually offered free of charge and Course Packages, which combine several courses, are offered at an additional discount.
So here’s the good news. As soon as you purchase your courses they are yours to use… INSTANTLY (unless, of course, they haven’t happened yet)! We use an honor system – you sign-up for a course and pay for it as soon as possible. You will receive an invoice by email to confirm your course and program registration and can pay from that if you’d like or access invoices and account history at any time from “My Profile.” Just send it in to the address listed with a check or call the number listed to ay by credit card.
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“My Courses” is the heart of HUC-JIR’s Continuing Alumni Education learning management system. It enables you to access all your courses and their materials from one single place. It also enables you to categorize your learning by “Active and Upcoming” and “On the Shelf.” When you register for a course or program, it will automatically appear in the “Active and Upcoming” section.
Click on the “enter course” button next to the respective course – this will take you to the secure course/program with all instructions and study materials. If you do not see an “enter course” button, the following should appear “This course will be accessible on such and such date.” We will send you an email when the secure course page and materials are ready for any upcoming programs.
When you complete a course or program, be sure to fill-out an evaluation form. If you want, you can also move the course from the “Active and Upcoming” section to the “On the Shelf” section by clicking “move to completed.”
Basically FOREVER!! As an HUC-JIR Alum, once you register for a course or program, the resources are yours indefinitely! The "My Courses" page has two sections: “Active and Upcoming” or “On the Shelf." These two sections are there simply to help you manage your library. We have some Alumni who have signed up for every course and program we’ve ever offered and it can be a lot to organize! But no matter which section they are in, they will always be available to you.
When you first purchase a course, it automatically appears in the “Active and Upcoming Courses” section. Consider this section of your "My Courses" page the place to go to find newly purchased courses or courses you are actively engaged with.
Once you register for a Joint Commission Online course, the resources are yours indefinitely. The "My Courses" page has two sections: “Active and Upcoming Courses” or the “Completed Courses." The course should appear in either the “Active and Upcoming Courses” section or the “Completed Courses” section which appears further down on the "My Courses" page.
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“My Profile” contains your user and registration information including your username, password, email address, billing address and contact information. In addition, you have a complete record or “Account History” and can print invoices from previously purchased Continuing Alumni Education Courses and Programs.
From the My Profile page, you will see a table of invoices that are listed by date. Click on a respective date to view more details from the invoice or to print a copy.
From the My Profile page, click on the "Edit Profile" button located underneath all of your information. You will then be able to update your password or any of your user information. After you make changes, be sure to click the "Save Changes" button at the bottom-right of the page!
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Our Continuing Alumni Education site stores your name, email, billing address, and day phone number(s). You can see the complete list by clicking on “My Profile.” We do not store any credit card or banking information.
We do not share your information with any organizations outside of HUC-JIR. We collect general aggregate data about alumni enrollment and participation which we share with potential donors and board members. Individual user information is not shared in this process. We do contact participants via mail, phone and email for occasional surveys, marketing and evaluation of our programs. Once you sign up for a course, your name and city/state appear on a secure list of course participants which is only viewable by other course/program participants. This helps alumni to identify colleagues and friends who are also engaging in or have completed these particular study modules.
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Technical and Administrative Support
Online help can be found by clicking here.
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1. For Administrative and Logistical Help...
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For REGISTRATION or other GENERAL Continuing Education questions, please contact:
Ruth Abusch-Magder
Director, Department of Continuing Alumni Education
rabuschmagder@huc.edu
(973) 275-1789
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2. For Technical Assistance or Problems...
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For problems with access, documents downloads, audio/video technology, or other technical problems, please contact:
Department of eLearning, HUC-JIR
desupport@huc.edu
(800) 899-0925 ext. 4236
Please describe your problem and include a phone number in case we need to contact you directly.
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